Mark Shaw.
Software.
Systems. People.

August 2026 – Present

Founder / Owner-Operator

Calgary, Alberta · Canadian web hosting

• Founded and operate a Canadian hosting company offering shared hosting, domains and related services billed in Canadian dollars.
• Handle customer hosting from provisioning through ongoing support: Linux server administration, DNS records, SSL certificates and email configuration.
• Troubleshoot mail delivery, including SPF, DKIM and DMARC configuration and blacklist delisting.
• Build and maintain automation for provisioning, monitoring and support workflows.

Environment cPanel / WHM · Virtualmin / Webmin · WHMCS · Linux · DNS · Email systems

February 2020 – June 2026

Senior Software Engineer

Internal software · Systems integration · Infrastructure

• Developed internal software and tools used by support staff and end users, connecting software development with the practical needs of an IT support organization.
• Built connectivity and monitoring tools for older equipment, supporting systems that still needed to work alongside newer infrastructure.
• Oversaw infrastructure work spanning server configuration, network troubleshooting, security and software updates, backups and user access.

Environment Networking · Systems integration · Software design · Monitoring

January – October 2019; summers 2020 & 2021

Senior Systems Administrator

Client sites · Systems administration · Field installations

• Travelled to client sites to install hardware and software, troubleshoot issues in person, and develop or modify software as required.
• Set up Active Directory and Exchange servers for businesses, alongside work with Microsoft 365, Azure, virtualization and web-server infrastructure.
• Returned during the summer installation seasons in 2020 and 2021 for large hardware deployments and client-site rollouts.

Environment Active Directory · Exchange · Azure · Microsoft 365 · Hyper-V · VMware · IIS

December 2017 – January 2020

Senior DevOps Engineer

Contract / part-time · Linux infrastructure · Internal applications

• Developed internal applications for monitoring network flows, tickets and systems, bringing operational information into tools the team could use.
• Led software design and enhancement work and mentored junior developers.
• Continued hands-on server rack-and-stack work carried over from Server Sitters following its acquisition by IP Geeks.

Environment Linux · Proprietary systems · Network monitoring · Software development

July 2017 – January 2019

Support Desk Analyst / Connections & Integrations

Healthcare & senior care · Helpdesk · Service-platform integration

• Supported healthcare and senior-care clients using company-developed software, Windows systems and networks, with ConnectWise for helpdesk work and Kaseya for monitoring.
• Worked extensively with Citrix XenApp / XenDesktop and Microsoft 365 while helping end users resolve software and access problems.
• Promoted in the final year to the Connections & Integrations team, setting up ConnectWise and contributing to the transition to ServiceNow, including the Grand Central service-desk platform.
• Stayed through the December 2018 merger with Fully Managed. The company link leads to the current Fully Managed website.

Environment ConnectWise · Kaseya · Citrix XenApp / XenDesktop · Microsoft 365 · ServiceNow

May – July 2017

Support Desk Analyst

End-user support · Hardware · Windows troubleshooting

• Helped end users with printer and router setup, password resets, and Windows and computer troubleshooting.
• Also completed server rack-and-stack projects for Buchanan on a contract basis.

Environment Windows · Printers · Routers · User access · Server installation

September 2016 – December 2017

Developer / Tier 3 Technical Support

Hosting support · Development · Linux & Windows administration

• Developed applications for internal and external use, monitored servers and deployed servers for new features.
• Racked and stacked servers and managed Windows systems and Linux networks spanning multiple offices.
• Set up workstations and VoIP phones, and filled in as day and night supervisor for calls and tickets.
• Started on a Tier 1 technical-support contract and progressed to Tier 3 / DevOps; remained part of the team through the IP Geeks acquisition.

Environment Fedora · CentOS · Ubuntu · Red Hat Linux · Windows 7 / 10 · VoIP

October 2012 – November 2013

Site Manager / Developer

Government of PEI / TechPEI · Community Access Program

• Designed, developed and maintained features and tools for Keeping Connected and other TechPEI contracts.
• Managed C@P sites: community internet-access locations where people could use computers and get help going online.
• Maintained computers and networks, troubleshot technical problems and helped community members learn to use computers.

Environment Website development · Computer support · Networks · Community technology

2016 – 2018

Computer Information Systems

Hosting administration & sales

• cPanel & WHM Administrator Certification
• cPanel & WHM Sales Professional Certification

Customer service & technical support

• HDI Customer Service Representative
• HDI Support Center Analyst
• HDI Technical Support Professional
• HDI KCS Foundation
• HDI KCS Principles

2016 – Present

Robotics technical leadership

Service on the National Technical Committee for Robotics, including the chair role. Chair meetings on competition technical specifications, judge competitions, and develop rule sets for following years.

My involvement has grown from competing to helping organize provincial and national robotics competitions. I also build the Skills Robotics Scoreboard used for competition administration, scoring and public results.

Crossroads: 2017 – 2018 · Victoria Village: until 2022

Volunteer Firefighter / Training Officer

Served with Crossroads Fire Department and Victoria Village Fire Department on Prince Edward Island. Promoted to Training Officer at Victoria Village in November 2020 and served until moving to Alberta in 2022.

• Responded to fire and medical calls.
• Attended weekly training and helped with firehall maintenance.